Employee Assistance Program
MNPS provides all certificated and support employees and their household family members with free, confidential support through the Employee Assistance Program.
The EAP is administered by ComPsych. You can use it starting on your first day of employment. You don't have to be enrolled in an MNPS medical plan. All EAP services are available at no cost.
Visit GuidanceResources Online or download the GuidanceNow app. Web ID: MNPS
Are you a Support Employee?
Most of the benefits for support staff are administered through Metro Nashville Government and detailed on its website.
What the EAP Covers
The EAP connects you with licensed professionals and practical resources across a wide range of personal and work-life challenges, including:
Counseling
- Confidential counseling for personal, family, marital or work-related concerns — including stress, anxiety, depression, grief, relationship conflict, job pressures, chronic illness and substance use
Legal, Financial and Work-Life Support
- Legal advice on family law, divorce, adoption, wills and estate planning, real estate, bankruptcy, contracts and more
- Financial guidance from a Certified Public Accountant or Certified Financial Planner on topics like debt, retirement planning, taxes, credit and loans
- Work-life support for child care, elder care, pet care, college planning, moving, home repair, government assistance and more
Well-Being Coaching
- Work one-on-one with a certified coach by phone or secure video. Coaches can help with stress, burnout, sleep, nutrition, weight management, chronic disease prevention and more.
- Log on to GuidanceResources and select Well-Being Coaching under the Health & Well-Being tile.
Huddles
Join live, online groups built around education, skill building and peer connection. Choose from:
- Alliances, safe spaces to connect with others who share your background or experience, such as parents or LGBTQIA+
- Webinars, listen-and-learn sessions on topics like finances, relationships and coping with stress
- Practices, shorter guided exercises such as mindfulness or relaxation
New sessions are added every month. To see what's coming up and register, log on to GuidanceResources (Web ID: MNPS), scroll down and select Browse All Services, then choose Online Huddles.
GuidanceResources Online
- Your hub for every EAP resource — counseling, Huddles, coaching and more — anytime, anywhere, free to you.
- Log on to GuidanceResources or the GuidanceNow app and register using Web ID: MNPS.
EAP Cost
EAP services are free to you and your household family members. Your EAP provider will determine how many visits you need based on your individual situation. If you need more support than the EAP provides, you'll be connected to additional behavioral health resources through your health plan — so you won't be left without options.
How to Get Started
Help is available 24 hours a day, 7 days a week.
- Call 1-888-297-9028. A counselor will ask a few questions and connect you with the right provider or support.
- Visit GuidanceResources or the GuidanceNow app and create a personal login using company web ID: MNPS.
All contact is completely confidential.
For Managers and Supervisors
The EAP also offers a separate consultation service for managers dealing with employee performance or disciplinary concerns. You'll have 24/7 access to master's-level clinicians who can help you navigate these situations. Call 1-888-297-9028.

